Reference

What You Need to Know Before Using hgo09

These legal terms govern your account, your data, and how hgo09 operates for eligible regions in Indonesia — including how payments via DANA, OVO, and GoPay fit within our policy framework.

Account eligibility by local lawDANA, OVO, GoPay coveredData handled with careIndonesia-region scopePolicy contact available
hgo09 What You Need to Know Before Using hgo09
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a policy dispute, we have direct contact paths ready. Use the channel that matches your issue — legal queries and formal data requests need the dedicated policy contact route so we can log and track them properly.

Team online

Policy and Legal Queries

Send formal legal or policy questions through our designated policy contact form. We log every submission and respond in order of receipt — this is the correct path for data requests.

Account and Wallet Disputes

For account-level disputes involving DANA, OVO, or GoPay transactions, contact account support directly. Have your transaction reference ready when you reach out.

General Policy Help

For questions about what these terms mean in practice — eligibility, data retention, or cookie settings — our support team can walk you through the relevant section.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Our policy commitments cover four practical areas: how your data is stored, how cookies work on your session, how your account stays secure, and how long we keep records. Each area has a clear process — not just a policy statement.

Data Storage and Retention

Account data — including wallet details linked to DANA, OVO, or GoPay — is stored only as long as required for compliance and dispute resolution. You can request a copy or deletion via our policy contact form.

Cookies and Session Tracking

We use session cookies to keep you logged in across mobile and desktop. Preference cookies remember your lobby settings. You can adjust cookie permissions through your browser or device settings at any time.

Account Security Practices

Accounts are protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock the account while the issue is reviewed.

Requesting Changes to Your Record

To update personal details, correct a wallet link, or request account closure, submit a formal request through the policy contact route. Identity confirmation is required before any change is applied.

Common Legal and Policy Questions

These are the policy questions we hear most often — covering your rights, how we handle your data, and what to do if something needs to change on your account.

Access depends on local law and eligible regions. If local law in your area permits it, you can open an account. We do not accept registrations from restricted regions regardless of wallet type.

We collect the details you enter at registration — name, contact, and wallet information for DANA, OVO, or GoPay. Transaction logs are kept for compliance purposes for the period required by our retention policy.

Submit a data access request through the policy contact form. You will need to confirm your identity before we process it. We respond to all requests in the order they are received.

After account closure, we retain data only for the period required by applicable compliance and dispute-resolution obligations. Once that period passes, retained records are removed from active storage.

Session cookies activate on login to maintain your account state. Preference and analytics cookies can be adjusted in your browser settings. Refusing non-essential cookies does not prevent you from accessing the lobby.

Use the dedicated policy contact route — not the general chat — so your case is logged as a formal dispute. Include your account reference and the specific policy section you believe applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.