What We Collect and Why We Use It
When you register an account with hgo09, we collect the details you provide — your name, email address, phone number, and the e-wallet identifier you connect (DANA, OVO, or GoPay). We use this to process your deposits and withdrawals, verify your account identity, and send you
-
1
account-related notices. We do not sell your personal data to third parties. Payment data tied to your DANA, OVO, or GoPay wallet is handled through encrypted channels; we store only the reference details needed to match a transaction to your account — not your full wallet
-
2
credentials. We also collect device and session data automatically: your IP address, the browser or mobile app you use, and pages you visit within our platform. This helps us detect unusual login activity and keep your account secure. If you access the lobby from Jakarta or
-
3
Surabaya on a different device, our system flags the new session and may prompt verification. Data is retained for as long as your account remains active and for a period afterward as required by applicable rules in eligible regions. You may request a copy of your
-
4
data or ask us to delete it by contacting our support team. Where local law in Indonesia permits, we aim to process these requests within a reasonable timeframe.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.